Troubleshooting¶

Device Won’t Turn On¶

Symptoms: No response when power switch is moved to On position.

Solutions:

1. Charge the battery

   • Connect USB cable

   • Look for red charging LED

   • Wait for some charge before trying again

2. Try reset

   • Use a paperclip to press the Reset button

   • Located in the leftmost hole on the bottom edge

3. Check power switch

   • Ensure switch is fully to the left (On position)

Device Won’t Turn Off¶

Symptoms: Device stays on when power switch is in Off position.

Cause: Unrecoverable software malfunction.

Solution: Use the Reset Procedure.

Device is Frozen/Unresponsive¶

Symptoms: Buttons don’t respond, display frozen.

Solution:

1. Use the Reset Procedure (paperclip in reset hole)

2. Note: Unsaved changes will be lost

No Sound from Speaker¶

Solutions:

1. Check volume - Hold Play + ↑

2. Ensure no headphones are connected (speaker mutes when headphones plugged in)

3. Check that tracks are not muted

4. Verify patterns have steps enabled

No Sound from Headphones¶

Solutions:

1. Check headphone connection

2. Check volume level

3. Try different headphones

4. Clean the headphone jack

Audio is Distorted¶

Solutions:

1. Lower the master volume

2. Lower individual track volumes

3. Reduce drive/effect levels

4. Check if sample levels are too hot

Audio Inputs Not Working¶

Solutions:

1. Ensure input is enabled in Menu → Inputs

2. Check input gain level

3. Verify cable connection

4. Try different input source

Pattern Won’t Play¶

Solutions:

1. Check the pattern is selected in Song Mode for the current part

2. Verify the track isn’t muted (hold Play + track button)

3. Ensure steps are enabled in the pattern

4. Check step conditions aren’t set to “Never”

Wrong Pattern Playing¶

Cause: Song Mode controls which patterns play.

Solution:

1. Enter Song Mode (Song)

2. Check which patterns are assigned to the current song part

3. Modify as needed

Steps Not Triggering¶

Solutions:

1. Check step condition (probability, fill, etc.)

2. Verify step is enabled

3. Check track isn’t muted

4. Verify song part has the pattern assigned

Update Failed¶

See Firmware Updates - Troubleshooting.

Device Won’t Enter Update Mode¶

Solutions:

1. Use the Forced Firmware Update Procedure

2. Hold Boot button while turning on

3. Try different USB cable

Computer Doesn’t Recognize Device¶

Solutions:

1. Try different USB cable

2. Try different USB port

3. Restart the PGB-1

4. Check computer’s USB drivers

RPI-RP2 Drive Not Appearing¶

Solutions:

1. Ensure device is in Update Mode

2. Try Forced Update procedure

3. Try different cable/port

Battery Indicator Not Accurate While Charging¶

This is normal. During charging, the on-screen battery indicator doesn’t show accurate charge state. Only the red LED indicates charging status.

Charge Doesn’t Complete¶

Solutions:

1. Use a different USB cable

2. Try a different power source

3. Ensure power source provides adequate current